General Motors Helpline

HELPLINE:    General Motors Helpline, how can I help you?
CUSTOMER:  I got in my car and closed the door, and nothing
                     happened!
HELPLINE:    Did you put the key in the ignition and turn it?
CUSTOMER:  What's an ignition?
HELPLINE:    It is starter motor that draws current from your
                     battery and turns over the engine.
CUSTOMER:  Ignition? Motor? Battery? Engine?  How come I have to
                     know all of these technical terms just to use my car?