General Motors Helpline

HELPLINE:    General Motors Helpline, how can I help you?
CUSTOMER: I got in my car and closed the door, and nothing
HELPLINE: Did you put the key in the ignition and turn it?
CUSTOMER: What's an ignition?
HELPLINE: It is starter motor that draws current from your
battery and turns over the engine.
CUSTOMER: Ignition? Motor? Battery? Engine? How come I have to
know all of these technical terms just to use my car?